Privacy Policy

Effective date: 1st October, 2025

Veiia is committed to protecting your privacy and safeguarding your personal and health-related information. This Privacy Policy describes how we collect, use, store, and protect your data when you use our preventive screening, robotic rehabilitation, and related services.

By using Veiiä, you consent to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect the following categories of information to deliver safe, personalized, and effective care:

Personal Identifiers:

  • Name, date of birth, gender
  • Contact details (phone, email, address)
  • Government ID (if required for compliance/insurance)

 

Health & Clinical Data:

  • Medical history, diagnostic scans, test results, physician notes
  • Genomic data, lab reports, preventive screening metrics
  • Rehabilitation progress, mobility, and therapy records

 

Device & Technical Data:

  • Device information (mobile, wearables, IoT rehab devices)
  • Usage logs, IP address, app activity data

 

Biometric & Sensor Data:

  • Heart rate, respiratory rate, neuro-musculoskeletal parameters
  • Data from robotic rehab devices and integrated health sensors

 

2. How We Use Your Information

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Your data is used strictly for:

  • Delivering preventive screening and rehabilitation services
  • Personalising care plans and monitoring progress

 

We do not sell or rent your personal or health data to third parties.

Data may only be shared with:

  • Authorised healthcare professionals involved in your care
  • Accredited laboratories, diagnostic partners, or rehabilitation providers (with your consent)
  • Regulators, insurers, or law enforcement, if legally required

 

3. Data Storage & Security

We implement industry-standard safeguards, including:

  • End-to-end encryption for all health and genomic data
  • HIPAA/GDPR-compliant cloud storage with restricted access
  • Regular vulnerability audits and penetration testing
  • Role-based access to ensure only authorised personnel view sensitive data

 

4. Permissions & Integrations

To provide a seamless health experience, Veiia may request access to:

  • Wearable & medical devices (e.g., heart rate, mobility sensors, EEG/EMG)
  • Camera/microphone (for tele-rehab sessions)
  • Notifications (for therapy reminders, screening updates)


Granting these permissions is optional, but certain services may not function fully without them.

 

5. Data Retention

We retain your data only for as long as necessary to provide care, comply with legal requirements, or meet medical record-keeping standards. Data may be anonymised for research or AI-driven health insights, but only in a way that prevents individual identification.

 

6. Your Rights

You have the right to:

  • Access, update, or correct your personal and health data
  • Withdraw consent for specific data processing activities
  • Request deletion of your account and associated data (except where retention is required by law)
  • Port your medical records in a secure, machine-readable format

 

7. Account Deletion & Data Erasure

You may request deletion at any time by contacting us at info@veiia.life. Upon verification, your identifiable data will be deleted within 30 days, unless retention is mandated by law, regulatory compliance, or clinical necessity.

 

8. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: when you opt-in for screenings, rehabilitation programs, or genomic testing
  • Contractual necessity: to provide healthcare services you have requested
  • Legal obligation: to comply with medical and data protection regulations
  • Legitimate interests: to improve patient outcomes and optimise rehabilitation technologies

 

9. International Data Transfers

If your data is transferred outside your country, we will initiate the same based on a formal request and applicable regulations and feasibility at the destination country.

 

10. Updates to This Privacy Policy

We may revise this Privacy Policy periodically. Updates will be effective immediately upon posting. Continued use of our services indicates acceptance of the updated policy.

 

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your data rights, please contact us at:

📧 info@veiia.life